Privacy Policy

1.Introduction

    This Privacy Policy (“Policy”) describes how Jin Cheng glasses Import and Export (WenZhou) Co.,Ltd (referred to as “we,” “us,” or “our”) collects, uses, discloses, and protects the personal information you provide when you visit or use our website JinCheng Optical, accessible at https://jinchengoptical.cn (the “Website”). By using the Website, you consent to the practices described in this Policy.

    2.Information We Collect

      2.1 Personal Information

      • Voluntarily Provided Information: When you interact with our Website, such as filling out the message form or chatting with us in the chat window, you may provide personal information like your name, email address, phone number, and any other details relevant to your inquiry or communication. For example, if you are making an inquiry about our optical products, you might share your contact information so that we can respond to you.
      • Information from Order – related Activities: If you order our products or services, we collect information necessary to process your order, including your shipping address, billing address, and payment information. The payment information is handled securely and in accordance with applicable payment processing regulations.

      2.2 Non – Personal Information

      • Automatically Collected Information: We use technologies like cookies, web beacons, and server logs to collect non – personal information about your use of the Website. This includes information such as your IP address, browser type, operating system, the pages you visit on the Website, the time and date of your visit, and the referring website address. For instance, we can analyze which pages are visited most frequently to improve the user experience.

      3.How We Use Your Information

        3.1 Providing Products and Services

        • We use the information you provide to fulfill your orders for our optical products and services. This includes processing payments, arranging shipping, and providing after – sales support. For example, we use your shipping address to send the products you ordered.
        • We may also use your contact information to communicate with you regarding the status of your order, such as order confirmation, shipping updates, and any potential issues with the order.

        3.2 Improving the Website and User Experience

        • The non – personal information we collect helps us analyze how users interact with the Website. We use this data to improve the design, functionality, and content of the Website. For example, if we notice that users frequently leave a particular page, we may re – evaluate the content or layout of that page.
        • We may also use the information to personalize your experience on the Website, such as presenting relevant product recommendations based on your past interactions.

        3.3 Communication with You

        • We use your contact information to respond to your inquiries, feedback, and requests. If you send us a message through the contact form or chat window, we will use your provided information to communicate with you.
        • We may also send you important information about the Website, our products, and services, such as changes to our terms, new product launches, or service updates.

        4.Disclosure of Your Information

          4.1 Service Providers

          • We may disclose your personal information to third – party service providers who assist us in operating the Website, providing our products and services, and conducting business activities. These service providers may include payment processors, shipping carriers, and IT service providers. For example, we share your payment information with our payment processor to complete the payment transaction. However, we ensure that these service providers are bound by confidentiality agreements and are required to handle your information in accordance with this Policy and applicable laws.

          4.2 Legal Requirements

          • We may disclose your personal information if required to do so by law, regulation, legal process, or government request. For example, if we receive a valid subpoena or court order, we may be obligated to provide the relevant information.
          • We may also disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

          5.Security of Your Information

            5.1 Technical and Organizational Measures

            • We implement a variety of technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes using secure servers, encryption technology for sensitive data, and access controls to limit who can view and handle your information. For example, your payment information is encrypted during transmission and storage.
            • We regularly review and update our security measures to keep up with evolving threats and technologies.

            5.2 User Responsibilities

            • You are responsible for maintaining the confidentiality of any passwords or other access credentials you use to access the Website. If you suspect any unauthorized access to your information or use of the Website, you should notify us immediately at chloe@jinchengoptical.com.

            6.Your Rights

              6.1 Access and Correction

              • You have the right to access the personal information we hold about you and to request that we correct any inaccurate or incomplete information. You can make such requests by contacting us at chloe@jinchengoptical.com or through our contact page at https://jinchengoptical.cn/jinchengoptical-contact-us/ (Link).
              • We will respond to your request within a reasonable time frame and take appropriate steps to fulfill your request.

              6.2 Deletion

              • You may request that we delete your personal information, subject to certain legal requirements and limitations. For example, we may be required to retain some information for accounting or legal compliance purposes. However, if we are able to delete your information, we will do so promptly.

              6.3 Opt – out

              • You can opt – out of receiving certain types of communications from us, such as marketing – related emails. You can do this by following the unsubscribe instructions provided in the communication.

              7.Children’s Privacy

                Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

                8.Changes to this Privacy Policy

                  We reserve the right to modify this Privacy Policy at any time. The updated Policy will be posted on the Website. Your continued use of the Website after the posting of the updated Policy constitutes your acceptance of the new Policy. It is advisable that you review this Policy periodically to stay informed of any changes.

                  9.Contact Information

                    If you have any questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact us at chloe@jinchengoptical.com or visit our contact page at https://jinchengoptical.cn/jinchengoptical-contact-us/ . We will make every effort to address your concerns in a timely and satisfactory manner.

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